Warranty

Manufacturer Warranty

All Fallow And Fenn watches have a one year manufacturer warranty. Yay! 

If your Fallow and Fenn watch is faulty, please an email to support@fallowandfenn.com and we will guide you through the process of exchanging and sending the faulty watch back to our HQ. 

Please note, the warranty does not extend to normal wear and tear, or inappropriate use. So if for some reason, you decide to throw your watch off a building, put it in the oven or use it as a bowling ball, we can't help you. If your dog eats it, your cat has a wee on it or child is sick on it, we can't help you either.

In short:

We offer a 1 year limited warranty on all watches from the shipping date, which covers manufacturing defects.

This does NOT include:

  • Incorrect use that causes damage.
  • Damaged accessories with the exception of the movement
  • Inncorect maintanance 
  • Wear and tear, including discolouration of strap or case. This is a natural occurrence that is perfectly normal for a natural product.
You must be able to provide your order number or receipt when dealing with warranty issues. For more information or assistance, please contact support@fallowandfenn.com and we will be happy to help.